Privacy policy

About this policy

This policy explains what personal information emato ("emato", "we") collects when you use the emato website and apps — the emato app for customers, the emato Partner app for restaurants and the delivery partner app — how we use it, who can see it, and the choices you have.

Information we collect

• Account details: your name, email address, mobile number and password. Passwords are stored only in scrambled (hashed) form — nobody can read them, not even us.
• Delivery addresses and the map pin you set for each address.
• Location: when you tap "Use my location" or pin your restaurant on the map, the app reads your phone's location once. Delivery partners share their live location while they are online or delivering, so customers can follow their order. The apps do not track your location in the background.
• Orders and bookings: the dishes, prices, payment method, delivery instructions and status of your orders, your table bookings, and the reviews and ratings you post.
• Restaurant partners: restaurant name, address, phone, FSSAI licence number, menu, prices, the photos you upload, and order and sales records.
• Delivery partners: vehicle type and number, driving licence number, city, deliveries, earnings and cash collected.
• Photos: only the photos you choose to upload from your camera or gallery (dish photos and restaurant cover photos).
• Device information: a notification token from Google Firebase so we can send you order notifications, the type of device you log in from, and basic server records (IP address and time) used to keep the service secure.

Payments

For cash on delivery we only record whether the order has been paid. If online payment is offered, it is handled by our payment provider: we never see or store your card, UPI or bank details.

How we use your information

• To create your account and let you log in.
• To take, prepare, deliver and track your orders and table bookings.
• To show restaurants and dishes near you, with delivery distances and times.
• To send you notifications and emails about your orders, bookings and password reset codes.
• To help you when you contact us, to prevent fraud and misuse, and to keep emato working safely.
• To meet our legal, tax and accounting duties.

We do not sell your personal information, and we do not show advertising.

Who can see your information

• The restaurant you order from sees your name, phone number, delivery address, map pin and your order.
• The delivery partner carrying your order sees your name, phone number, address and map pin. You see the delivery partner's name, phone number, vehicle and live location while your order is on the way.
• Restaurants can see the name, contact details and order history of customers who ordered from them or booked a table there.
• Reviews and ratings are public and show your name.
• Companies that run parts of emato for us: our web hosting provider, Google Firebase Cloud Messaging (notifications), OpenStreetMap / Nominatim (maps and address search — the map area and any address you search are sent to them) and our email provider. They may use the information only to provide that service.
• Government or police authorities, when the law requires it.

How long we keep it

We keep your information while your account is open. When you delete your account, we immediately remove your name, email address, phone number, saved addresses and notification tokens, and remove your address and phone number from your past orders. Order amounts and dates are kept without your personal details, because we need them for tax and accounting.

Deleting your account

Open https://www.emato.shivguruenterprises.com/delete-account.php and log in with the email and password you use in the emato apps or on the website. This works for customer, restaurant partner and delivery partner accounts.

You will be asked for your password. If you have an order in progress, you can delete your account once it is delivered or cancelled. Restaurant accounts: your restaurants are taken off emato. Delivery partners: any cash collected must be handed over first.

Keeping your information safe

emato uses encrypted connections (HTTPS), stores passwords only in hashed form, and limits who in our team can see personal information. Each app login uses its own key, which is removed when you log out or change your password.

Your choices

• Change your name, phone number and addresses in your profile at any time.
• Turn notifications or location access off in your phone's settings. Some features, like the map pin, then need you to type instead.
• Delete your account as described above.

Children

emato is meant for people aged 18 and over. We do not knowingly collect information from children.

Changes to this policy

If we change this policy, we will update the date at the top. For important changes we will also tell you in the app or by email.

Contact us

emato. Use the contact details on our Google Play page. This policy is also online at https://www.emato.shivguruenterprises.com/privacy.php